The Compounding Effect of Customer Service

Since we started Norman & Young, we've always been more oriented towards customer service over sales as a driver of company growth. Truthfully, a lot of that is because Aaron and I don't love to "sell". So it was just easier for us to put that extra effort into better serving you, and then relying on your referrals to grow (THANK YOU). Anyway, as we continued to grow we started looking at additional revenue channels - the most exciting being apartment complex and multifamily properties. So we started to try to get in contact with decision makers at those facilities, and spent a lot of time with little to no results. Eventually, we effectively abandoned that idea. In the months following, one

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Norman & Young Real Estate Media

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